Frequently Asked Questions

We’re Here To Help

At Solve For Why, we pride ourselves on providing excellent customer service. If you have any questions, comments, or concerns about Solve For Why TV, we would love to hear from you.

Account & Billing

What are the costs and commitments for Solve For Why TV?

Unlike traditional cable or satellite TV subscriptions, with Solve For Why TV there are:

  • No appointments, home installation, or special equipment necessary.
    All you need is a subscription, internet connection, and a supported device to start streaming your favorite Solve For Why TV shows.

  • No hidden costs or fees.
    We keep it simple with straightforward pricing. Plans start as low as $0 for the Freeroll plan and $49.99 per month for the All-In Access Pass.

  • No commitments or cancellation hassle.
    Change your mind? No problem. Switch plans and even cancel altogether at any time via your Dashboard.

How do I update my payment method?

Solve For Why TV subscribers can manage their plan directly through our website.

To make changes to your subscription:

  1. Log in to your Dashboard page in a web browser.

  2. Locate and click on the Billing tab.

  3. Enter your new payment details.

Using Solve For Why TV

How do I find shows and series?

Your Browse All page shows rows of series Categories we think you’ll like. You can narrow these suggestions by selecting a specific Category. Within these Categories, you can then filter by Author.

Can I stream in 4K Ultra HD?

Ultra HD 4K streaming is only available for select videos and series.

To watch Solve For Why TV in 4K Ultra HD, you will need:

  • A 60Hz+ computer monitor with a 3840×2160 resolution or higher.

  • A steady internet connection speed of 18 to 25 megabits per second or higher.

  • Streaming quality set to Auto or 2160p (4K).

Why isn't Solve For Why TV working?

Are you experiencing any of the following behaviors while watching Solve For Why TV?

  • Buffering

  • Connection errors

  • Freezing videos

  • Poor video quality

  • Skipping

We recommend following the steps in the order listed below. In between steps, try watching Solve For Why TV again to check if the issue is resolved. If you don’t notice an improvement, move on to the next one.

  1. Fully close the Solve For Why TV website and your browser: Start by fully exiting the Solve For Why TV website and your web browser (and all other apps or programs running in the background), then try re-opening your browser and the Solve For Why TV website again.

  2. Check your internet connection: Run a speed test on your device. If your speed falls short of 3Mbps down, then you may experience issues watching our videos.

  3. Perform a power cycle: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.

  4. Test other apps or programs on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.

  5. Check for app and system updates: To check for web browser updates, visit the browser’s settings or about page. To check for system updates, visit your device’s settings menu.

  6. Clear cache and data: You can typically clear cache/data via your device or browser’s settings menu. This step removes temporary and/or old files that get saved locally from a website.

Still Having Trouble?

If you tried these steps and you are still having playback issues, we can help.

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If you need any assistance, please see our Support Page.

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Getting Started
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